Return and Exchange Policy

Return and Exchange Policy

At Glimmer, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to assist you.

Returns

You may return most new, unused items within 30 days of delivery for a full refund. If the return is due to an error on our part (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days of delivery. We’ll be glad to help you with the exchange process.

Non-Returnable Items

Please note that some items are non-returnable and non-refundable, including:

• Customized or personalized items
• Earrings (for hygiene reasons)

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact our customer support team at [your support email] with your order number and details about the item you wish to return or exchange.
2. Our team will provide you with instructions on how to proceed.
3. Once we receive and inspect your return, we will issue a refund or process the exchange as applicable.

Refunds

Refunds will be processed within 2 days after we receive the returned item. Please note that it may take some additional time for the refund to appear in your account, depending on your payment provider’s processing time.

Contact Us

If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to reach out to us. Our customer support team is here to help you every step of the way.

Thank you for choosing Glimmer!